Privacy Policy
Privacy Policy
Last updated February 2026
Who we are
MJO Wellbeing Services Ltd, Company No. SC808620, is based in Cawdor, Scotland.
We provide professional counselling for adults, and counselling with Play as Therapy for children and young people. We may also deliver parenting workshops and selected community wellbeing initiatives.
We take privacy seriously and handle all personal information in line with UK data protection law.
MJO Wellbeing Services Ltd is registered with the Information Commissioner’s Office, Registration No. ZB823013.
What information we collect
We may collect:
• Contact details such as name, email address, phone number and postal address
• Information relevant to counselling work
• Session notes and records, stored securely and used only for therapeutic purposes
• Website enquiry details submitted through contact forms
How we use your information
We use the information you provide to:
• Deliver and manage counselling services
• Communicate with you about appointments
• Maintain records for safeguarding, supervision and professional standards
• Meet legal and regulatory obligations
We do not sell or share personal information for marketing purposes.
Lawful basis for processing
We process personal data under one or more of the following lawful bases:
• Consent
• Contract
• Legal obligation
• Legitimate interests, where appropriate and balanced with your rights
Special category data relating to health and wellbeing is processed in accordance with UK GDPR provisions for the provision of health or social care.
How we store information
Personal data is stored securely using password-protected systems or locked storage.
Session notes are kept separately from contact details and retained only for as long as necessary, typically up to seven years after the end of counselling, or as required by insurers or law.
After this period, records are securely deleted or destroyed.
Sharing information
Information will only be shared where:
• You have provided explicit consent
• Disclosure is required by law
• There is a safeguarding concern and sharing is necessary to protect someone from harm
Where appropriate and agreed, limited information may be shared with referrers to support continuity of care.
Your rights
You have the right to:
• Request access to the personal information held about you
• Request correction or deletion of your data
• Restrict or object to processing in certain circumstances
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office
To make a request, please contact us using the details below.
Cookies and website analytics
This website may use basic cookies or analytics tools to understand general site usage.
These do not collect identifiable personal data unless you choose to submit a contact form.
You can disable cookies in your browser settings at any time.
Contact
MJO Wellbeing Services Ltd